Product Support

Myson, Inc. Limited Warranty

Myson, Inc warrants the following products against defects in material and workmanship to the original owner for the duration listed from date of installation or three months after date of shipment, whichever comes first.

The remedy in all cases shall be to repair or replace the product at Myson’s discretion upon verification of a factory defect. If replacement is required and an exact replacement product is no longer available, Myson reserves the right to furnish a similar product of equal value.

NO REMOVAL, SHIPPING OR INSTALLATION EXPENSES ARE REIMBURSIBLE

The original purchaser is responsible for determining the suitability of the Myson product for their installation. Installation and troubleshooting should be performed by a competent technician with knowledge of hydronic heating and/or basic electricity. Damages occurring during shipment, transit, storage or handling, abuse, neglect, accident, misapplication, incorrect power line voltage, improper water source or connection, fire, flood or other Acts of God are not covered. Freight damage claims MUST be made within 10 days of receipt from Myson. No Exceptions.

TOWEL WARMERS VALVES AND ACCESSORIES
Classic Comfort, Contemporary Designer and European Tradition Series (ALL) 5 Years

GEM SERIES (All 2 years)

What is covered:
  • Plated or painted finishes will not crack, peel or flake from the surface of the rails
  • Brazed or welded connections and the tubing will be free of leaks when installed according to Myson’s instructions.
  • Heating elements and element seals.
What is not covered:
  • Damage to the finish from aerosol propellants, use of abrasive cleaners or pads, or use of chlorine based cleaners.
  • Damage due to misapplication of product, oxygen corrosion to steel towel warmers, adverse effects of water quality or additives placed in the system.
  • Any malfunction, defect or failure caused by or resulting from unauthorized service or parts.
STEEL PANEL RADIATORS

SELECT, T6, DÉCOR, COLUMN AND BENCH
The duration of warranty for steel panel radiators is 5 Years.
What is covered:
  • Painted finishes will not peel or flake from the surface of the radiator.
  • The body of the radiator and its welded joints will not leak when the product is properly installed and maintained according to Myson’s instructions.
What is not covered:
  • Rust occurring from improperly sealed threaded connections or oxygen corrosion.
  • Electrolytic corrosion caused by failure to flush the system properly after initial installation.
The duration of warranty for valves and accessories is 1 Year.

FAN CONVECTORS

WHE 50 1 Year

WHIII5000, WHIII5000-EZ, WHIII5000F, WHIII5000W and RCU, WHIII7000, WHIII7000-EZ, WHIII9000, WHIII9000-EZ, WHIII9000W and RCU, WHIII12000-RCU, SL-RC, Hi-Line, Hi-Line HC, Lo-Line, Lo-Line HC, CSU-M

HEAT EXCHANGERS 10 Years
FAN/MOTOR ASSEMBLIES 3 Years
OTHER COMPONENTS 1 Year

Replacement parts purchased after the warranty period are warranted for 120 days when properly installed.

The following components are field replaceable: Motor/Fan Assemblies, Switches, Low Temperature Cut-outs, Thermisters, Control Boards, Valves, Connector Hoses, Heat Exchanger Elements and Grilles.

Myson will not accept complete units for warranty replacement without prior authorization from Myson Technical Support.